Book an appointment
To request an appointment, please email your ICA worker or call 250-388-4728.
Please arrive a few minutes early and make your way to the waiting area on the 4th floor, across from the elevators. A staff member will meet you there at your appointment time.
Suite 102 — 808 Douglas Street Victoria, BC, V8W 2B6 Canada
Office Hours:
8:30 am - 4:30 pm, Monday to Friday
Reception Hours:
10:30 am - 2:30 pm, Monday to Friday
We are closed on weekends and statutory holidays
Accessibility information
Our office is fully accessible. If you're unable to use the front stairs, please use the accessibility lift to the right of the front entrance.
1. Self-serve lift
Locate the self-serve accessibility lift entrance to the right of the front stairs. Use the buzzer or doorbell at any time if you need assistance.
2. Up/down button
There is an up/down button beside the door handle, to bring the lift to the ground floor if needed.
3. Open the door & enter
Open the door, enter the lift, and use the up/down button to travel to your floor.
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